New nevo.ai Features Extend Virtual Assistant Capabilities to Bring Intelligent Services, Virtual Agent, and More

We will be introducing new capabilities and support across a variety of home entertainment and smart home devices for nevo.ai virtual assistant services at the International Consumer Electronics Show in Las Vegas, NV, which kicks off on January 7, 2020. Since the introduction of nevo.ai as an integrated white label virtual assistant in Nevo® Butler, we have been hard at work bringing new capabilities, and support across a wide array of devices such as Smart TVs, set-top boxes and home gateways, where users can interact more easily with their smart home virtual assistant. Nevo Butler is an entertainment and smart home hub with nevo.ai built-in to enable far-field voice assistance, designed to blend Smart Home and Entertainment experiences into one. Powered by QuickSet® Cloud, this product can enable a natural voice control experience to the existing installed base of devices in the home that are not addressable through other assistants. The lack of perceived value for smart home by a large percentage of households can be addressed by adding interoperability with devices they own and use on a daily basis. Introducing nevo.ai, a white label virtual assistant service, with a range of new capabilities enabling interoperability across a variety of home entertainment and smart home devices. This year, we are introducing nevo.ai as a white label virtual assistant service with a range of new capabilities, enabling integration across a variety of home entertainment and smart home devices to simplify user interaction and interoperability in the increasingly connected home. Powerful and simple to integrate conversational interface to set up and interact with a growing list of devices in the home, complementing existing assistants while keeping OEM brands in control of the experience. Support for far-field voice through Nevo Butler, or near-field voice using any of our popular voice-enabled remote control platforms. New graphical interface when integrated on devices with a display for an increasingly user-friendly multi-modal experience. Rich graphical cards and on-screen elements offer helpful answers and recommendations, and quick access to tailored activities for users who still show a strong preference for tactile single-touch access over a conversational interface. These features can be experienced through our new Halo smart entertainment hub, powered by nevo.ai. Interoperability as a Service powered by QuickSet Cloud where branded OEMs can manage their users’ experiences across entertainment and smart home devices, reducing operational costs while addressing specific consumer needs. QuickSet 5.0 including the latest advancements in QuickSet Cloud blending entertainment and smart home with built-in support for IoT device management, dashboards and analytics, and native support for Zigbee 3.0 New intelligent sound events provide private and secure context-aware services across home security and entertainment control. With an integrated, look-back capability so important events are automatically captured.  Enabling a variety of new features, such as audio ducking, sound triggers and snapshots for home security, and a more intuitive entertainment audio control. Virtual Agent service powered by nevo.ai offers an integrated Tier 0 Support (or self-help) for Entertainment and Smart Home devices to address common questions around setup, feature discovery, and troubleshooting. Available on-device; a support website; or integrated in branded mobile apps, this service maintains the consumer in-brand experience.  Enhanced with the knowledge of existing devices at home powered by real-time access to the secure, remote troubleshooting features of QuickSet 5.0 to offer a powerful framework to address the most challenging aspects of supporting devices in a more connected home. Conversational interfaces powered by artificial intelligence are playing a key role in improving access to smart living products and services, on-device and on-the-go, and this is only expected to expand in size and scope.  As a strategic technology decision, reliable and open infrastructure is key to long-term success. ai built on Microsoft’s open-sourced and extensible virtual assistant framework to empower customers to deliver novel and tailored experiences directly to their customers through a variety of channels while offering confidence in the technology decisions made today. A preview of the skills developer framework to evolve and enhance the built-in capabilities of the virtual assistant as new services are offered to users, accessible across devices, in and out of the home. “By making nevo.ai service available across more devices and screens, we will offer an upgrade path for QuickSet Cloud-enabled platforms to benefit from our device interoperability, device knowledge graph and virtual agent capabilities available through rich conversational interfaces, on and off device.” “By making nevo.ai service available across more devices and screens, we will offer an upgrade path for QuickSet Cloud-enabled platforms to benefit from our device interoperability, device knowledge graph and virtual agent capabilities available through rich conversational interfaces, on and off device,” says Arsham Hatambeiki, our SVP Product and Technology, “Microsoft’s vision for a multi-assistant  future fully aligns with ours and we continue to collaborate on new services to enable this future for smarter and more capable devices at home.” “Today, and in the future, we assume every home product will offer immediate and on-device assistance through natural conversational interfaces, in a personalized and trusted experience,” said Lili Cheng, CVP, Conversational AI. “By partnering with UEI on nevo.ai and QuickSet Cloud, we will enable UEI customers to build on an open  Virtual Assistant framework, for millions of home products, powered by Microsoft’s AI and Azure IoT services.” We will host product demonstrations for all our latest technologies and products at Booth #42325 in the Sands Expo at CES 2020 in Las Vegas from January 7 -10.  Nikki Ahmadi, Director of Cloud and Software Products, will be available to discuss how Nevo Butler and curated kits and services can be used to introduce or expand offerings in a range of channels.

Repost: The Battle To Reach ‘Convergence 4.0’

You can read the original post by Kuldip Singh Johal here: The battle to reach ‘convergence 4.0’ As the Internet of Things continues to develop, smart technology is becoming increasingly integrated and the race to fully converge smart devices is heating up. The humble remote control was one of the first devices to find its way into our homes. Now, it could be at the heart of convergence, providing users with a single device with which to perform synergised functions, controlling everything from the television to your home’s temperature, security and lighting. However, with established technology manufacturers competing against smaller, yet more agile, counterparts, who will win convergence 4.0? While there are a handful of manufacturers most of us will associate with smart home technology, many paid TV operators and telecommunication companies are turning their backs on these devices, thus creating space for some of the smaller brands to rise to the top. Not only are devices created by these big brands more expensive for paid TV operators to deploy, but they are also less adaptable for their needs. Conversely, by partnering up with smaller manufacturers to create bespoke solutions, paid TV operators can be in control of their own destiny and create their own ecosystem on which they can build in the future. This is a fluidity that isn’t offered by larger branded devices where the roadmaps for convergence are already set out for them. Solutions developed with telcos and paid TV operators in mind also allow them to have more autonomy in their approach to the market, rather than following the trends as dictated by large manufacturers. This is a key issue in convergence as with paid TV operators on side, the smaller manufacturers have the potential to tap into different insights and develop new capabilities. Currently, many consumers are turned off by the idea of convergence due to the difficulties they face with configuration and setting up smart devices. For the average person, configuring multiple devices can be daunting and seem like it may require some engineering know-how, which can deter consumers from buying new devices or attempting to integrate them. Difficulties with configuring, discovering and controlling devices are among the biggest pain points for consumers of smart devices and is something that needs to be considered in relation to convergence. Difficulties with configuring, discovering and controlling devices are among the biggest pain points for consumers of smart devices It is vital that manufacturers and industry leaders address these pain points in order to make convergence and configuration a friction-less and simple process for the end user. This is also likely to lead to increased uptake of smart devices. Users require intuitive devices which are capable of automatically recognizing new devices and help the user to configure them. However, many of the key players within the industry are yet to offer devices capable of this. Should manufacturers, and the bigger market challengers such as Amazon and Google, want to attract audiences, the need for end-to-end solutions which simplify the process of migration to the smart home for the end user needs to be considered. For example, devices should offer simplistic, voice-based processes to increase ease of use. Additionally, the winner of convergence 4.0 will produce devices which are capable of ‘learning’ set skills. As well as being intuitive in recognizing other devices, these devices must also intuit what a user requires when they perform certain commands. For example, ultimate convergence will come when users are able to ask their device to enter ‘movie mode’, for instance, and the device will not only play a movie but will also draw the curtains and dim the lights. It is our view, that as many smart devices make use of voice-control, the two issues are intrinsically linked. Therefore, to win convergence 4.0, you must also be one step ahead in the fight for the voice-assistant market. The uptake of voice-controlled devices is growing significantly with a recent study finding that 1 in 6 adults in the US now owns a voice-activated smart speaker and 65% say they wouldn’t want to go back to a life without these devices. Their popularity and ease of use show that this technology should be a key feature for the future of convergence. 1 in 6 adults in the US now owns a voice-activated smart speaker Given the current difficulties associated with configuring devices, the real winner of convergence will be the company that can make integrating these devices into the home it as easy and seamless as possible. At the moment, convergence is currently being driven primarily by the market as a pre-emptive strike to anticipate the needs of consumers. While the big names currently have a monopoly on this market, convergence 4.0 could be a case of the tortoise and the hare as smaller manufacturers step up their approach to the market. With a more insightful view of the requirements of not only the user but also telecommunication companies, these brands could be better able to tailor their offerings more precisely to suit the users’ needs.

Evolution Of Nevo SL

The problem of too many remotes is not new. The living room coffee table has always been cluttered with too many remote controls – one to control the TV, another for the DVD player, another for the audio receiver, another for the cable box, and so on… Numbers suggest that in 2005, about over 25 …