Privacy Policy

Privacy Policy

Privacy Policy for the QuickSet Cloud technology

Thank you for visiting our website. This website, QuickSet and QuickSet Cloud is property of Universal Electronics Inc., (also “we or our”) based in Scottsdale Arizona, USA. Universal Electronics Inc. is committed to ensuring that your privacy is protected and we want to make sure that you understand what is happening with your personal data when you enter and use this website. That is why we provide you with this policy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If there are still questions on the use of your personal data please contact us on:

What data do we collect to enable a smooth QuickSet Cloud experience?

When you activate your device we (automatically) detect which devices are connected to your Set Top Box or other AV equipment having access to QuickSet. The QuickSet technology that is placed onto your device will allow you to properly pair with all devices (TV/Audio) which are connected.

We will only be able to store your IP-address and technical device information on the devices connected to your Set Top Box or other AV equipment having access to QuickSet. We do not store any other data about you nor do we need such data. Our only purpose is to have the devices connect properly and provide your remote control with the correct Infra-Red code set or other similar control protocol. The QuickSet technology does not ‘track’ you or your actions. We are able to detect defects and gather information about it.

 What do we do with the information we gather?

We obtain your information in accordance with the relevant privacy legislation. This means, amongst others, that we only collect and store (and use) data that we need to achieve our purposes. Such purposes are listed below:

  • We may use the information to improve our products and technical services. Exemplary information may be related to features on our website that are used very often or not at all. Such information can tell us if we need to adjust such features.
  • We may use the information to customize the QuickSet technology and in case we have serious reasons to believe that our or our customer’s safety is at risk and we will use the information available for research.

All of these purposes fall under our legitimate interests.

Receiving third parties

We process your information internally and intercompany if we have a reason to do so. We use a third party that stores the data for us. This third party is Microsoft Azure and is only allowed to provide us server space to store our data, not to access it themselves. This is ensured by encrypting our database and the information therein by means of industry standard algorithms. The data that we process on you, may also be analyzed and researched intercompany. The relevant safeguards in case of transfer of data are taken.

We will not sell your personal data to third parties, and other than the above we will not transfer or lease your personal data to third parties unless we are required by law to do so.

Security measures

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and transfer to third parties. We are monitoring our systems continuously.


We do not store your personal data longer than we believe is necessary for the purposes as set out above. We believe that we may store your data 2 years after your last activities. After two years we will delete or anonymize your personal information. Your information may be used for statistical purposes for a longer period but such information will be anonymized as well.

Your privacy rights

For users in the European Union, You have the right, at all times to request for: Access and rectification or erasure of your personal data, restriction of processing or to object to processing in general, data portability, a withdrawal of your consent, which we at all times will obey.

We have the obligation to fulfill your request within 4 weeks of receipt. If we are not able to meet such period of time we will inform you accordingly. Please understand that we will do the best we can to meet your requests however, this is sometimes not possible or not even applicable. In that case we need to examine if your individual interests prevail our rights and obligations but we will at all times provide you with a solid motivation.

We hope we have informed you sufficiently, and as mentioned above, your questions or requests may be sent to: We will do everything we can to resolve such questions, requests and remarks. If for some reason you are not happy with the information that is given to you, you may contact the local GDPR authority with your question, request or complaint.


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