Customer Story – 650 Hours Saved in Just One Week!

• 94% of the households automatically set up their devices with zero manual intervention, powered by QuickSet device discovery and fingerprinting technology. 
• 98% of these successful setups are able to directly tune to content with a single touch. Read more about this feature here.

Above resulted in drastic time savings for consumers. How drastic? considering a manual, user-driven setup takes on average 5 minutes, automatic setup saved the cable provider consumers over 650 hours in the first week alone!

Automatic setup saved the cable provider consumers over 650 hours in the first week alone!

• As one can imagine, most consumers setup their devices post typical working hours; we can now prove this using data! Most consumers setup their devices between 5:00 PM – 7:00 PM

• 69% of households only set up a TV
• 31% of households set up an audio device in addition to a TV

The market remains fairly fragmented; however, the top two brands dominate the majority of the market share, holding ~65% of the installed-base market.

With more than one-third of the customers having TVs older than 5 years, and 20% of customers having 2017 model-year TVs, proper support and handling for both legacy as well as new devices is essential.