Customer Story – 650 Hours Saved in Just One Week!

Following is a snippet of QuickSet Data Insights, covering the first week of a major cable provider in Europe going live with a next-generation entertainment platform powered by QuickSet Cloud. These insights enable data driven decision making; leading to the refinement of products.

QuickSet Data Insights, powered by Device Knowledge Graph , is one of the benefits of using QuickSet family of products. This enables our customers to take intelligent actions based on quantifiable data about their consumers' installed base. With a data driven culture, we also leverage these points for measuring QuickSet's success and prioritizing features.

Getting Started - Out of The Box Experience

  • 94% of the households automatically set up their devices with zero manual intervention, powered by QuickSet device discovery and fingerprinting technology. 
  • 98% of these successful setups are able to directly tune to content with a single touch. Read more about this feature here.

Above resulted in drastic time savings for consumers. How drastic? considering a manual, user-driven setup takes on average 5 minutes, automatic setup saved the cable provider consumers over 650 hours in the first week alone!

Automatic setup saved the cable provider consumers over 650 hours in the first week alone!

Usage Trends - Peak Times

  • As one can imagine, most consumers setup their devices post typical working hours; we can now prove this using data! Most consumers setup their devices between 5:00 PM – 7:00 PM

Market Analysis - Audio Penetration

  • 69% of households only set up a TV
  • 31% of households set up an audio device in addition to a TV

Market Analysis - TV Brand Fragmentation

The market remains fairly fragmented; however, the top two brands dominate the majority of the market share, holding ~65% of the installed-base market.

Market Analysis - Median Device Age

With more than one-third of the customers having TVs older than 5 years, and 20% of customers having 2017 model-year TVs, proper support and handling for both legacy as well as new devices is essential.

Fun Fact - Input 1 Domination

Despite the proliferation of devices in recent years and the rise of over the top boxes, “input 1” remains dominated by service providers, with ~ 60% of the newly launched cable boxes, connected to input 1!!

Customer Story – Samsung’s 9500 Televisions Powered By QuickSet

In 2016, Samsung revolutionized the TV industry when they launched their 9500 series of smart TVs, powered by QuickSet. We are elated that consumers are thoroughly enjoying these TVs that have decluttered the remote basket in their homes and given them what they truly care about - easy access to content and services.

"The TV actually fixed the three-decades-old pile-of-remotes problem….I can go from my cable box to my Xbox to Netflix in a snap….I can go to my favorite network without needing to switch inputs or touch that gosh-awful TV programming guide….It is even smart enough to pull channel data in over the Internet and make recommendations on the screen….A truly universal TV remote has an immediate impact on my life.” - said Geoffrey A. Fowler,  technology columnist, Wall Street Journal. Read More

With this TV, Samsung provided a simple and unified user experience across devices and content by utilizing QuickSet platform and its extensive knowledge graph of devices. Automatic discovery of devices and configuration of TV remote unit for it to control virtually any device that gets plugged into the TV, a unified content interface for users to be a touch away from their devices or favorite content and many other features make it a revolutionary television where things just work when the users need them to.

Customer Story – Sling’s AirTV Powered by QuickSet Cloud

Comcast X1 Voice Remote powered by QuickSet Cloud

We’re confident that consumers will love their new AirTV Player and appreciate how easy it is to find and watch content!

“No other streaming device has so many unique features, including a full-featured remote control. We celebrate the strong consumer focus in the dynamic feature-rich AirTV Player. Our QuickSet Cloud™ solution enables the remote to recognize any brand of connected audio and video equipment, and the voice control offers consumers the most powerful and easy-to-use content search technology. The look and feel of this device truly makes it stand out,“ said Paul Arling, Chairman and CEO of Universal Electronics. -read more here.

Simplicity of QuickSet SDK for AndroidTV backed by the full power of QuickSet Cloud, the perfect mix. Automatic Setup, One Touch View to always take you back to the content, Voice Control, and many more features make this product a trend-setter for over the top set-top boxes.

Learn more here: What is QuickSet Cloud?

Source: Archive