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What Happened on Friday?

On Friday afternoon some users were unable to reach our services due to a major service outage at one of the underlying internet service providers.

The internet service provider’s outage was due to their DNS, Domain Name system, which is responsible for connecting domains to their IP addresses. Although our services were fully functional and online, some users experienced connectivity issues as a result.

More information about this internet service provider's outage and the root cause can be found here.

Now, onward to some interesting developments we can share more about later in the year! Meanwhile, stay indoors and stay safe!

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Next Step in Our Commitment to a Multi-Assistant Future

Since the beginning of this phase in our journey, we’ve outlined our vision for the smart home: protecting consumer choice and brand loyalties without sacrificing the promise of an ecosystem of cooperative services in the home. We are happy to take the next step in our commitment to Voice Interoperability Initiative (VII) and joining leading brands in this adventure; while ensuring customers have choice and flexibility through multiple, interoperable voice assistants when it comes to voice enabled products.

We are happy to take the next step in our commitment to Voice Interoperability Initiative and joining leading brands in this adventure while ensuring customers have choice and flexibility through multiple, interoperable voice assistants.

 

We believe users prefer to maintain a direct relationship with their trusted brands, without an intermediary. This quantifiable belief lead us to develop a collection of white label hardware and software solutions including a smart home hub with built-in voice assistant, Nevo Butler. These solutions enable brands to deliver unique and innovative branded-services directly to their audience, while supporting multiple voice assistants running on the same platform. A fair and vibrant smart home can only be realized through collaboration, and if conversational interfaces are going to play a major role in delivering services into the home (and we think they will!), it should be obvious that: “Voice services should work seamlessly alongside one another on a single device.” (quote from VII).

Learn more about this initiative here.

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